Service vs Cost: What to Consider when Choosing a Waste Management Provider
When working with suppliers it seems inevitable that you have to decide whether to go with a provider that offers great service, or one that’s low cost. What about in waste management – how should a business decide what is best for them? We put some tough questions to Greenbank’s team.
If a customer has a waste management provider and is happy with them, why should they speak to you?
Whereas a waste management provider profits from the movement and handling of waste, Greenbank look at all aspects of minimising costs. We don’t just look at the recycling possibilities or minimal disposal cost, we also consider the way waste is handled on a customer’s site and the use of labour. Our multi-skilled team have many years of experience and knowledge providing solutions. They can advise on any need, from service management to general sales.
If a customer isn’t bothered about good service – they want the job done with minimum involvement. What would you say to them?
We totally agree with this, often the sign of good quality and good service back up is that the customer never has to hear from us again.
When you choose Greenbank, just one phone call and we will handle it all. With a wealth of experience, our engineers are Safe Contractor approved. As long as we know the initial fault reported we will handle from enquiry to completion hassle-free. We utilise the most up-to-date computer systems to make all engineers’ paperwork electronic from worksheet to invoice, so you will know the job has been undertaken successfully without even leaving the office.
Our equipment can be provided with automatic communication systems (our brand is CONNECT). The customer’s machines that are fitted with this system, and are monitored directly from Greenbank without the customer needing to being involved.
We like to keep in contact with our customers but for the right reasons.
If a customer only has one baler/compactor, can you save them money? Or do you only work with larger companies?
Most definitely – Greenbank are competitively priced and will beat any genuine like for like quote.
It isn’t necessary to take out a contract, you can take out ad hoc baler or compactor servicing plans. Or if you wish to go ahead with a contract, then why not spread your payments across the term of the agreement?
All size companies can find costs savings in different ways, it depends on the waste type and the customer’s manual labour involvement.
What makes Greenbank different to other providers in terms of service?
We listen to customers and specialise in minimising labour costs and maximising the return on profit from recyclables. Greenbank is able to show productivity improvement on paper and support this with process guarantees.
We have a driven, experienced and dedicated service team who understand the customers’ needs and expectations. With Greenbank the customer always comes first.
After speaking to Greenbank it’s clear that they take customer service very seriously. They minimise customers’ costs through improving productivity and reducing the costs associated with waste handling, so that customers get the best of both worlds. Greenbank has managed to set up a business model that means clients don’t have to choose between good service and low costs – they really can have it all. The business model has all the components needed to provide quality services at prices that allow customers to be competitive in their own markets.
