Careers

Greenbank Recycling Solutions Ltd supply Waste Handling Machinery to industrial and commercial businesses. You will be part of the workshop team, helping prepare new machines, recondition, second hand machines and service. We would expect you to adhere to the existing systems, although suggested improvements are welcome.

One of your main tasks is to support the team in driving efficiencies in the workshop whilst keeping on top of the general housekeeping.

The role:

• Proven experience in the fault finding, diagnosis, rectification and repair of the company product portfolio
• A self-starter who is happy to work on their own but appreciate the importance of being part of a bigger team
• Enthusiastic with a friendly helpful demeanour with excellent interpersonal skills as they are the face of the company
• Strong attention to detail to perform repairs and maintenance of machines to a high standard and the accurate completion of paperwork
• Flexible with a positive attitude to assist with various demands made on the business
• Core maintenance experience within plant, auto or industrial machinery
• Strong general mechanical knowledge
• Strong general electrical knowledge
• Experience with dealing with customers face to face
• Have a good working knowledge and experience of installation, maintenance, inspection and breakdown repair activities
• Have the ability to install equipment working from manufacturers’ instruction manuals and our CAD drawings
• Be a multi-skilled engineer with pneumatic, hydraulic and electrical expertise, and a proven ability to deliver excellent quality of service to customers
• Be flexible and willing to work overtime and
• occasional weekends
• Computer literate, preparation and completion of paperwork
• Be self-motivated
• Be customer focused
• Possess a positive “can-do” attitude towards solving customer problems
• Be confident and able to work under own initiative

Please note, a full clean UK driving licence is essential

What the role entails:

• Inspections, tests, production on waste handling equipment such as balers, compactors, bin lifting systems, shredders
• The continued development of skills is required ensuring that all work is completed to a high standard
• Report directly to the Production/Projects manager and team daily, communication is a pivotal part of the operation

Normal working week of Monday-Friday:

Mon, Tue & Thurs: 7.00am - 4.30pm

Skills required

The following knowledge/qualifications are required or preferred but training will be provided as necessary.

We are looking for people with a strong, positive attitude, with drive and enthusiasm to succeed, and a willingness to participate in the development of the business.

• Extensive electrical and mechanical knowledge

• LOLER and PUWER legislation awareness

• Have a good understanding of Health and

Safety and its practical implications

• NVQ in electrical and or mechanical trades

would be an advantage

• CSCS preferred

Customer experience is something that is very important to us at Greenbank Recycling. Making our customers happy will be your number one priority. We aim to resolve any issues quickly and efficiently. As an After Sales Administrator your main responsibilities will be to support the After Sales Team to provide excellent customer service.

Greenbank is fast growing and successful candidates will have the opportunity to progress their career through the company. It is in our utmost interest to help you fulfil your full potential.

The role:

• Complete administration tasks within Greenbank’s service standards
• Handling telephone calls and customer emails, queries in line with documented procedures
• Ensure key account records are accurately maintained
• Dealing with all key account queries, both from internal and external sources
• Support with rental and lease fleet maintenance
• Support with the After Sales process, contacting customers for quality checks
• Achieve targets to maintain productivity, quality, and contractual service level agreements.
• Manage own workload effectively and prioritise accordingly to meet targets.
• Accurately complete any quality/productivity documentation required
• Processing service reports

Skills required:

• A genuine passion for helping people
• Confident communicator with a professional and friendly manner
• Excellent listening skills and an ability to problem solve
• A fast learner with attention to detail
• The ability to work under pressure and prioritise workload
• Someone who is punctual and reliable
• Knowledge of MS package
• Previous experience in a customer service role is desirable

As a Project Co-ordinator, you must have production experience and strong skills in work-plan development and progress tracking. As a Project Co-ordinator you will also prepare and present updates regularly to relevant management channels, ensuring that our production goal is being achieved.

Greenbank is fast growing and successful candidates will have the opportunity to progress their career through the company. It is in our utmost interest to help you fulfil your full potential.

The role:

• Liaise with managers and clients to define project requirements, scopes, and timelines that align with organizational goals.
• Co-ordinate internal and external resources, ensuring that projects remain within scope, schedule, and budget.
• Analyse project progress and, when necessary, adapt scope or timeline to achieve optimal results.
• Assign roles and tasks to engineers and production based on their individual strengths and abilities.
• Achieve organisational goals while adhering to standards and best practices
• Co-ordinate Field Engineers to attend breakdowns in line with Greenbank’s SLAs
• Process Field Engineers’ paperwork and submit to customers in line with Greenbank’s SLAs
• Assist with Service Engineers’ paperwork and submit to customers in line with Greenbank’s SLAs
• Handling calls from engineers to provide technical assistance and log breakdowns
• Ensure excellent customer communication as per Company Policy & Procedures
• Identify opportunities while interacting with customers and send leads to Service Sales
• Assist with preparation of Health & Safety Risk Assessments and procedures to ensure and maintain best practices.

Skills required:

• Ensure that all aspects of a project are organised and in conformance with timeline and deliverables requirement
• Develop and maintain project performance database that tracks overall progress and achievement of milestones
• Assign and monitor resources effectively to boost project efficiency and maximize deliverables output
• Report project risks and outcomes to appropriate management channels and escalate issues according to project work plan
• Serve as point of communication between Company teams and external resources
• Deepen partnerships with outside resources, including third-party vendors and researchers
• Experience in project co-ordination
• Success in a corporate setting, working with all levels of management
• Strong written, verbal, and presentation skills
• Experience in waste management

The Role:
As a Field Based Engineer your day-to-day responsibilities will include but are not limited to the installation, repair and servicing of waste handling equipment such as Balers, Compactors, Bin lifting systems and Shredders whilst providing accurate and prompt completion and submission of reports, inspection and commissioning documents to your office-based colleagues for processing and submission to the customer.
As a Field Based Engineer, you are the face of Greenbank, you are therefore responsible for providing excellent face-to-face customer service whilst achieving service level agreements such as attendance within an agreed deadlines and first-time fixes on repairs.
In order to achieve first time fixes each Field Based Engineer is provided with a vehicle stock which they will be responsible to manage effectively.
Continuous development of skills, accreditations and competencies is required to ensure that Greenbank continue to provide the best possible service to our clients.

Essential Criteria:
• Full UK drivers’ license
• Proven experience in the fault finding, diagnosis, rectification and repair within plant, auto or industrial machinery
• Ability to read and understand manufacturer’s instructions
• Ability to read and understand CAD designs
• Mechanical Experience/knowledge
• Electrical Experience/knowledge
• Hydraulic Experience/knowledge
• Pneumatic Experience/knowledge
• Excellent verbal and written communication skills
• Ability to work within H&S regs and apply a common-sense approach to H&S
• Self-motivated, positive attitude, with drive and enthusiasm to succeed
• Can work on their own initiative whilst contributing positively to the wider team
• Flexible
• Computer literate
• Customer focused, friendly and approachable
• Problem Solver

Desirable Criteria:
• LOLER legislation awareness
• PUWER legislation awareness
• NVQ in electrical or mechanical
• CSCS
• Waste handling equipment experience such as Balers, Compactors, Bin lifting systems, Shredders

Our company is looking for a Junior Sales Consultant to join the team. Supporting the growing Sales and Marketing team to deliver key targets and exceptional customer service. Focused on accurate research to source important information required and to initiate outreach for new leads and administrative for current clients.

This is the perfect role for someone taking their first step into sales, and has a passion to achieve targets and ambition to grow their career in Sales. A bespoke training plan with financial investment will be provided to grow your future within the Greenbank team.

Responsibilities

• Supporting the Technical Sales Consultants, by setting up business calls and meetings to ensure objectives are being met
• Working closely with the Business Development Manager to research, identify, and contact new opportunities across different industry segments.
• Create extensive sales opportunities by speaking with customers, building relationships and managing leads with the sales team
• Actively pursue business opportunities with prospecting into existing accounts, including cold calling and follow up of leads
• Managing a set of own selected small- to mid-sized accounts and supporting the Sales team on extraction and conversion accounts.
• Manage a pipeline of prospective business/quotes and take ownership of special bids and deals
• Provide an excellent customer experience throughout all interactions
• Provide field based sales support to the Technical Sales Consultants
• To respond quickly and efficiently to customer enquiries
• Increase knowledge of competitor position and activities through close contact with the key customers

Qualification & Skills

• Driven, energetic, diligent, tenacious, trustworthy and accountable
• Ability to handle pressure and work to sales targets and KPI's
• Self-development attitude, with the ability to work using your own initiative
• Persistent, highly professional and results oriented
• Extremely organised
• Passionate about providing excellent customer service and delivering results
• Business Management or Marketing Training
• Proficient in Excel and MS office

Greenbank Recycling Solutions Limited are one of the UK’s leading manufacturers and suppliers of high-end waste compactors and labour saving recycling machinery. Based in Teesside, but servicing the whole of the UK, the family run business works with a range of blue chip, retail and commercial businesses to support their recycling needs.
Despite being family owned, Greenbank run on sound corporate principles. The company has an ambitious growth strategy and a sound infrastructure to help it achieve its objectives. The Business Development Manager is responsible to build key customer relationships with the BD Director and is expected to identify business opportunities, negotiate and support the technical sales team to close business deals.
Collaborative teamwork is essential for the role as you will be expected to work with Customer services, Operations, Technical and Administration departments to increase your sales opportunities.

Responsibilities

• Supporting the Technical Sales Consultants, by setting up business calls and meetings to ensure objectives are being met
• Research and develop new potential customers as and when required
• Working closely with the Business Development Director to research, identify, and contact new opportunities across different industry segments.
• Create extensive sales opportunities by speaking with customers, building relationships and managing leads with the sales team
• Actively pursue business opportunities with prospecting into existing accounts, including cold calling and follow up of leads
• Create and present presentations - pitching products and/or services
• Convert relevant associated leads from existing clients, website and social media into qualified leads
• Forecast personal sales targets and ensure they are met
• Attend weekly sales meetings - via online or telephone facility – you will be expected to briefly go through your report (During this meeting we analyse the sales pipeline and conclude with a weekly team goal which we help each other to achieve)
• Ensure that data is accurately entered and managed within the company’s CRM system
• Researching customers and individuals online (especially on social media) to identify new leads and potential new markets
• Developing quotes, proposals and PowerPoint presentations using the in-house administration team to prepare a quality presentation
• Sales follow up calls

Training and development will be provided over 6-12 month period to take on additional tasks as skill sets grow for this role.

Qualification & Skills

• A minimum of 3 years' expereience in a business development role
• Proficient with Salesforce (desirable but not essential)
• Excellent communication and organisation skills
• Wants a role with longevity
• Confident & Proactive
• Ability to interact with colleagues at all levels
  of the organisation

Working Hours

Monday - Friday. 7:30 - 16:30