Background
Heron Foods is a well-established UK food retailer, with a large store network supported by its main distribution centre.
In a busy distribution centre, recycling equipment plays an important role in keeping day-to-day operations running. High volumes of material need to be managed safely and efficiently, and any equipment downtime can quickly create wider operational challenges across the site.
Some of the equipment operating within the recycling process is over 20 years old and continues to work hard in a demanding distribution centre environment. Keeping machinery of this age operational requires more than reactive breakdown support. It depends on consistent maintenance, effective servicing plans and experienced engineers who understand both the equipment and the pressures of the site.
To keep its recycling operation running safely and efficiently, Heron Foods required a responsive and experienced service partner that could support its existing equipment, resolve issues quickly and help minimise disruption on site.
The Solution
Greenbank has supported Heron Foods for several years as a trusted service contractor, providing ongoing engineering support for the recycling operation at the main distribution centre.
This support goes beyond responding to breakdowns. Greenbank provides a combination of technical knowledge, responsive field service and a clear understanding of how important recycling equipment is within a busy distribution environment.
With some equipment on site having been in operation for over 20 years, Greenbank’s maintenance and servicing support plays an important role in helping Heron Foods get the best possible performance from its existing machinery.
Through Greenbank’s team of knowledgeable engineers, Heron Foods has access to practical, hands-on expertise that helps maintain equipment performance, identify issues quickly and reduce the risk of unnecessary downtime.
By combining planned servicing with responsive call-out support, Greenbank helps Heron Foods keep its waste and recycling process running with less disruption, while supporting safer working practices and helping to control operational costs.
The Results
Greenbank’s service performance has provided Heron Foods with reliable, responsive support when it matters most.
With an 87% first-time fix rate and an average call-out response time of under 23 hours, Greenbank has helped ensure service issues are dealt with quickly and efficiently.
This is particularly important given the age and workload of some of the machinery on site. Through consistent maintenance, effective servicing plans and knowledgeable engineering support, Greenbank helps Heron Foods continue to operate essential recycling equipment effectively within a high-demand environment.
This ongoing support has helped Heron Foods maintain continuity across its recycling operation, reducing the risk of disruption and supporting a safer, more controlled working environment.
The partnership has helped Heron Foods:
• Reduce the risk of avoidable waste transfer costs
• Limit additional labour requirements
• Keep waste plant operations running effectively
• Support safer working practices
• Reduce manual handling risk
• Access knowledgeable engineering support when needed
• Maintain the performance of existing machinery through effective servicing and maintenance
Conclusion
For Heron Foods, reliable service support is essential to maintaining an efficient, safe and cost-controlled recycling operation.
Through an ongoing service partnership, Greenbank continues to support Heron Foods with knowledgeable engineering expertise, responsive call-out support and strong first-time fix performance.
With some equipment on site having been in operation for over 20 years, effective maintenance and servicing are key to keeping the recycling operation running safely and efficiently. Greenbank’s support helps Heron Foods maintain equipment performance, reduce the risk of disruption and continue operating with confidence.
This partnership demonstrates the value of having the right service support in place, not only to respond when issues occur, but to help extend the reliable working life of essential recycling equipment in a demanding operational environment.
